Privacy Policy

1. Introduction

SignalWhen ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address, password).

• Set up signals and notification channels (URLs to monitor, notification preferences, channel configuration such as email addresses or webhook URLs).

• Subscribe to a paid plan (billing information processed by our payment provider).

• Contact us for support or other inquiries.

We also automatically collect certain technical information when you use the Service, including IP address, browser type, operating system, and usage data such as pages visited and features used.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.

• Execute your monitoring signals and deliver notifications.

• Process payments and manage your subscription.

• Send you service-related communications (account verification, signal alerts, billing notices).

• Detect and prevent fraud, abuse, or security incidents.

• Analyze usage patterns to improve the Service.

4. AI & Automated Processing

5. Data Sharing & Third Parties

We do not sell your personal information. We may share your information with:

• Payment processors — to handle billing and subscriptions.

• Infrastructure providers — to host and operate the Service.

• Analytics services — to understand usage patterns and improve the Service.

• Law enforcement — when required by law or to protect our rights and safety.

6. Data Retention

We retain your account information for as long as your account is active. Signal check history is retained according to your plan's retention period. When you delete your account, we will delete your personal information and signal data within a reasonable timeframe, except where we are required by law to retain it.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of the Service.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Object to or restrict processing of your information.

• Export your data in a portable format.

You can manage most of your data directly through your account settings, including deleting your account. For other requests, please contact us.

10. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the information provided on our website.